SR chapter 2 part 2

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Vraag 1 of 6

1. Vraag
What is verbal communication?
- Communication with words.
- Communication with body language.
- Voice communication.
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Vraag 2 of 6

2. Vraag
What is nonverbal communication?
- Communication with words.
- Communication with body language.
- Voice communication.
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Vraag 3 of 6

3. Vraag
You work as a waiter in a restaurant. You are grumpy and react curtly and unfriendly to two “demanding” guests. What can be the result of poor hospitality? (multiple answers possible)
- Guests never care and it never has any consequences.
- Guests may not return to the restaurant to eat again.
- The guests write a negative review on the Internet about the restaurant.
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Vraag 4 of 6

4. Vraag
You work as a waiter in a restaurant. A guest behaves very unfriendly to you, because he has to wait so long. What is the best way for you to act as guest-oriented as possible? (multiple answers possible).
- Maintain a positive attitude and show that you are available for the guest.
- Look friendly and cheerful.
- Think about your voice use, such as proper volume, intonation and articulation.
- Think about your language use and make it understandable for the guests.
- Make gestures to come across clearly.
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5. Vraag
When we communicate, two types of communication are exchanged.
1. Content level (digital communication).
2. Relationship level (analogous communication).
What is meant by the content level section?
- The relationship that the sender and receiver have with each other. It indicates how the sender and receiver think about each other.
- This is the literal message conveyed by means of a language.
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Vraag 6 of 6

6. Vraag
When we communicate, two types of communication are exchanged.
1. Content level (digital communication).
2. Relationship level (analogue communication).
What is meant by the relationship level section?
- The relationship that the sender and receiver have with each other. It indicates how the sender and receiver think about each other.
- This is the literal message conveyed by means of a language.
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Practice questions Social Responsibility

Hoofdstuk 2 deel 2 Copy

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