SR chapter 3 part 2

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Vraag 1 of 6

1. Vraag
Why is a house rule drawn up?
- To implement the social responsibility policy.
- To make sure guests don’t bother each other.
- To make sure guests don’t bother each other.
- To order annoying guests to leave the establishment.
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Vraag 2 of 6

2. Vraag
A good house rule consists of four parts: the purpose, content and why of the rule and the sanction applied in case of a rule violation.

What is meant by the content of the rule?
- What the entrepreneur wants to achieve with the rule.
- To explain why the rule applies.
- To indicate a prohibition or order.
- What the consequences are if someone doesn’t obey the rule.
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Vraag 3 of 6

3. Vraag
A good house rule consists of four parts: the purpose, content and why of the rule and the sanction applied in case of a rule violation.

What is meant by the content of the rule?
- What the entrepreneur wants to achieve with the rule.
- To explain why the rule applies.oepassing is.
- To indicate a prohibition or order.
- What the consequences are if someone doesn’t obey the rule.
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Vraag 4 of 6

4. Vraag
You work as a bartender and you see that two customers are arguing with each other. They yell at each other and one of them pushes the other.

What’s the best thing to do?
- To separate the parties: To go to the scene straight away.
- To separate the parties: To go to the scene with a colleague.
- To separate the parties: Call the police and have them remove the customers from the establishment.
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5. Vraag
You see a colleague of yours addressing a customer on his behaviour. The client doesn’t listen and your colleague doesn’t seem to be able to solve it.

What’s the best thing to do?
- You stay at a distance and wait to see what happens next.
- You join them and listen to what’s being said.
- You go over there and as soon as you know what’s going on, you take over the conversation.
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Vraag 6 of 6

6. Vraag
A guest has received a written refusal to enter an establishment. The guest enters the establishment anyway. What’s the consequence?
- The guest must leave the establishments immediately, if requested. There is evidence of unlawful entry (trespassing) of the establishment and this can be reported to the police.
- The guest is again ordered to leave the establishment. If the guest cooperates, there’s no problem.
- There will be no repercussions, as long as the guest abides by the house rules.
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Practice questions Social Responsibility

SH Hoofdstuk 3 deel 2 Copy

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