SR chapter 3 part 3

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Vraag 1 of 6

1. Vraag
In what situation does unlawful entry of the establishment occur?
- The customer does not adhere to the house rules.
- The customer shows aggressive and violent behaviour, which means that the client does not adhere to the house rules or the legal rules.
- You kindly asked the customer to leave the catering establishment, because the customer does not adhere to the house rules.
- You first asked the customer and then ordered him to leave the catering establishment, because the customer does not adhere to the house rules.
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Vraag 2 of 6

2. Vraag
In order to enforce the house rules and legal regulations in a catering establishment, the staff must check, correct and implement a sanction.

What is meant by checking the customer?
- The staff walks in and out of the establishment and observe what’s happening.
- The staff will address the customers if a house rule or legal rule is not complied with.
- The staff know what to do when a rule is not complied with by a customer. The customer will be informed of this.
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Vraag 3 of 6

3. Vraag
A part of the social responsibility policy is the door policy. In the door policy, a catering establishment lays down, among other things, the selection criteria.

What is meant by selection criteria?
- That the door supervisor can decide who gets in.
- If a customer does not meet the selection criteria, the guest may be refused.
- If the catering establishment is too full, the door supervisor will select which guests are allowed in first.
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4. Vraag
The legally permitted selection criteria are part of the door policy. These are: house rules, clothing, behaviour, creditworthiness, maximum number and age. What is meant by maximum number?
- Groups that are too large can be refused.
- If the establishment is too full, guests have to wait in front of the door.
- If there are too many men in the catering establishment, women are first let in.
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Vraag 5 of 6

5. Vraag
The legally permitted selection criteria are part of the door policy.These are: house rules, clothing, behaviour, creditworthiness, maximum number and age.

What is meant by behaviour?
- If a guest shows drunken, aggressive or other undesirable behaviour, the guest may be refused entry.
- If the guest misbehaved last time, the guest can be refused entry.
- If someone at the door indicates that he is bothered by a certain guest, the “annoying guest” is not allowed in.
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Vraag 6 of 6

6. Vraag
A catering establishment experiences a lot of nuisance from aggressive and sometimes violent guests. Which parties can the hospitality company work with to increase safety? (multiple answers possible)
- The police.
- The municipality (hospitality coordinator).
- Other hospitality entrepreneurs.
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Practice questions Social Responsibility

SH Hoofdstuk 3 deel 3 Copy

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